At Your Service
From tracking your order to processing
a return, we're here to help. Contact
us by chat, phone or using one of our
self—service features. From start
to finish, your satisfaction is
important to us.
Track Your Order
Available for online status-tracking 24 hours after it has been placed.
Returns
You can return eligible items for a refund of the merchandise value.
Shipping
Items are shipped to 48 states and to Alaska, Hawaii and US Territories.
International Orders
Shipping to over 90 countries including Canada and Australia.
PB Credit Card
Apply today for a Pottery Barn credit card and start enjoying the benefits.
Learn More
U.S. Customer Service
1.888.779.5176
Store Events
Come down to your local store and join us
for decorating and entertaining classes,
book signing and more.
Credit Card
Earn 10% Back in Rewards2
For your first 30 days as a cardmember across
our brands with the new Pottery Barn Credit Card
Personalization Guide
Choose between traditional monogram
or personalization in a variety of different
fonts and color options.
The One Registry
Now creating a registry with Pottery Barn
means you can easily add gifts from Williams Sonoma
and west elm too – all in one place.
Private Appointments
Make a free, private appointment with one of our
Registry Specialists and get one–on–one guidance.
Exclusive Events
Join us at select stores for fun events with our
Registry experts. Enjoy free refreshments, giveaways
and more!
Assembly Instructions
Assembly instructions for our furniture products are
available for you to download.